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Hey @DjE we can easily certainly do what we could that will help. Can you remember to mail us A personal concept and we will go from there?
• A pal who is additionally a Telus customer showed me his strategy details, and He's receiving an identical program for substantially less without having to acquire units, which contradicts what Abdul advised me.
I identified as Telus CS at 8.55AM Mountain time plus they hanged up on me, saying which i really need to contact all through "frequent office hours". Is that this for true?
I had to Call CS these days with Chat along with the Office I need to talk to is just obtainable by telephone. The CS on Chat organized a call back again at an agreed upon time slot. When that Division named me later on I obtained every thing sorted out.
As for loyalty, there is not any this sort of detail any longer. Experiencing the same detail with my Telus dwelling services. I’m finished with them consistently increasing my settlement pricing. Going back again to Shaw when my deal operates out.
If my fears will not be tackled, I might be pressured to escalate this even more, like for the Place of work from the President, the media, and the Better Small business Bureau.
I am explained to to talk to Loyalty and Resolution and even now having no where by. I've managed to speak to 2 individuals who named them selves supervisors in the Philippines, who could not assist me.
The TELUS Telus technical support group acknowledges that our work spans several Territories and Treaty regions and we're grateful for the normal Awareness Keepers and Elders who're with us these days, all those who have gone ahead of us and the youth that encourage us.
Telus has tousled on my Monthly bill various periods during the pastfew months. Recently by charging me three times for the bring it again which was already returned. Then made a decision to go on and transform three of my strategies by themselves. First agent I spoke to was terrific and tried out difficult to fix the issue. He even contacted loyalty that will help. They hardly ever named. I attempted to simply call myself and was hold permanently so I hung up. Tried another agent he claimed he would transfer me to loyalty than proceeded to have upset mainly because I wouldn't make it possible for him to end the decision when he claimed he couldn't transfer me.
Thanks in your consideration to this make a difference. I stay up for a prompt and satisfactory resolution.
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I've produced several mobile phone calls, I have clicked on "Alternatively, you can Speak to our TELUS Administration Crew here". concluded the form, with no reaction, and completed Yet another kind on MyTelus in addition to go no reaction.
The TELUS group acknowledges that our perform spans quite a few Territories and Treaty areas and we're grateful for the standard Understanding Keepers and Elders who are with us nowadays, individuals who have absent right before us and the youth that inspire us.
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